Qumber Ali

Head of Operations

Available NowFull-timeRemote

About

Results-driven operations leader with over 11 years of experience in managing technology solutions for customer support, procurement, HR operations, administration, and cross-functional teams in high-growth, complex environments. Proven expertise in cost forecasting, resource planning, vendor and contract management, risk mitigation, compliance, and stakeholder communication.

Skills

Customer SupportProcurementHR OperationsAdministrationKPI DevelopmentQuality AssuranceResearch & DevelopmentTraining & DevelopmentData-driven Decision MakingPerformance ManagementContract NegotiationVendor ManagementCost ForecastingResource PlanningCompliancePayroll ManagementMicrosoft OfficeOlarkDialpadKlausAlowareSlackPipefyDeputyFront appIntercomTalkdeskCoessembleCodaSpekit

Experience

Head of Operations
Customer Success Solutions (Supporting U.S MVNO operator, US Mobile)
Sep 2020 - Oct 2025
Senior Technical Supervisor
Customer Success Solutions (Supporting U.S MVNO operator, US Mobile)
Aug 2018 - Sep 2020
Customer Success Specialist
Customer Success Solutions (Supporting U.S MVNO operator, US Mobile)
July 2016 - Aug 2018
Telemarketing Sales Advisor
ADT Security
Oct 2014 - June 2016

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