Masavir Abbas
Customer Success Manager
Available NowFull-timeRemote
About
Customer Success Manager with 5 years of experience at TCP Software across Sales and Customer Success, specializing in customer retention, renewals, churn prevention, expansion, escalations, and strategic account management. Currently manages a $1.68M book of business across 812 accounts, achieving 89% GRR while proactively identifying churn risk and expansion opportunities.
Skills
Customer Success ManagementMid-Market & Commercial AccountsAccount ManagementCustomer RetentionGross Revenue Retention (GRR)Churn PreventionRenewal ManagementExpansion & UpsellingRevenue RetentionRisk-Based Account PrioritizationCustomer Health & Churn SignalsEscalation ManagementStrategic Account PlanningExecutive & Stakeholder CommunicationCustomer EngagementMulti-Year RenewalsCross-Functional CollaborationCustomer Lifecycle ManagementGainsightStaircaseMicrosoft CopilotClaude / Generative AICRM / Customer Success PlatformsMicrosoft OfficeProspectingNegotiationSolution Positioning
Experience
Customer Success Manager
TCP Software
Present
Account Executive / SMB Sales
TCP Software
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