Tehreem Butt

About

I am a Customer Success and Operations professional with experience across SaaS, healthcare, logistics, and customer support operations. My work focuses on improving customer retention, onboarding, service quality, team performance, and operational workflows. I have managed customer-facing teams, supported UK and international clients, handled technical and non-technical customer journeys, improved workflow efficiency by 25%, maintained customer satisfaction up to 95%, and worked with CRM and support tools including Salesforce, Pipedrive, Zendesk, Jira, Zoho, Odoo, Bitrix24, MS 365, and Google Workspace. My strength is being the person leadership can rely on to bring structure, follow-through, clear communication, and accountability into customer operations. I enjoy working closely with CEOs, founders, support teams, product teams, and clients to turn scattered processes into clear systems. I am currently open to Customer Success, Client Success, SaaS Account Management, Customer Onboarding, Support Operations, and Operations Coordination opportunities in Ireland, the EU, and remote EMEA teams. Core strengths: Customer Success Management, SaaS Onboarding, Client Retention, CRM Management, Customer Support Operations, Team Leadership, Escalation Handling, KPI Tracking, Customer Experience, Cross-functional Coordination, Executive Support, Process Improvement.

Experience

• Customer Success Manager

  Serene Herbs

  2026 – Present

• Customer Experience Manager

  Chughtai Healthcare

  2025 – 2026

• Team Lead- Customer Success

  Joblogic

  2024 – 2025

• Technical Customer Success Manager

  Devsinc

  2023 – 2024

• Key Account Manager

  Swyft Logistics

  2022 – 2023

• Sales Executive

  VIVO

  2017 – 2022

Find online

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