Imtaraz Aftab

FinOps Officer – Partnerships

Available NowFull-timeRemote

About

Versatile and results-driven Operations, FinOps, and Customer Success Professional with over 5 years of experience scaling operations, managing strategic partnerships, and delivering top-tier customer experiences in fast-paced tech and corporate environments. Proven expertise in cross-functional collaboration, bridging technical gaps between end-users and engineering teams, and driving user acquisition through deep market research.

Skills

FinOpsStrategic Partnership ManagementWorkflow OptimizationProcess ImprovementPerformance MonitoringCustomer SuccessInbound OperationsOutbound OperationsZendeskOmnichannel SupportChat SupportEmail SupportCall SupportRetention StrategiesUser ResearchMarket ResearchData-Driven InsightsCRM PlatformsMS OfficeService ReportingProblem SolvingEscalation Management

Experience

FinOps Officer – Partnerships
Creditbook
May 2024 - Present
Customer Success Officer
Creditbook
March 2022 - May 2024
Customer Support Specialist
Dukan.pk
Customer Service Representative
IBEX - TRG (Careem Project)
Customer Service Representative
IBEX - TRG (JazzCash Project)
Customer Service Representative
IBEX - TRG (UNICEF Project)
Customer Service Representative
IBEX - TRG (Nielsen Project)

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