Muhammad Babar
Operations Manager
Available NowFull-timeRemote
About
Operations and customer success professional with 7+ years of experience supporting UK and US-based businesses across logistics, relocation, telecommunications, and energy. Proven team leader with experience supervising teams of up to 25 employees, managing end-to-end customer operations, and implementing process improvements.
Skills
Operations ManagementCustomer SuccessService DeliveryTeam LeadershipCustomer SupportInbound & Outbound SalesCRM ManagementKPI & Performance ManagementQuality AssuranceRecruitment & OnboardingTraining & DevelopmentWorkforce ManagementCustomer RetentionEscalation ManagementProcess ImprovementRevenue ManagementZoho CRMMicrosoft ExcelGoogle SheetsRingCentralVonageSlackZoom
Experience
Operations Manager
Carry Crew Limited
January 2023 - Present
Floor Manager – Operations & Training
Force BPO
January 2022 - December 2022
Team Lead / Supervisor
Force BPO
January 2021 - December 2021
Customer Sales Representative
Force BPO
December 2019 - December 2020
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