Muhammad Bin Ali

Marketing & Community Management Lead

Available NowFull-timeRemote

About

Customer Service & Operations professional with 8+ years of experience across eCommerce, fashion retail, media, hospitality, and digital platforms. Expert in customer service, community management, influencer marketing, Shopify operations, and campaign execution with proven ability to improve CSAT, NPS, and customer retention through process optimization and data-driven decision-making.

Skills

Customer ServiceCSATNPSE-commerce OperationsShopify ManagementCommunity ManagementSocial Media ManagementInfluencer MarketingCRM SystemsSalesforceWhatsApp BusinessComplaint ResolutionEscalation ManagementReportingAnalyticsCross-Functional CoordinationTeam TrainingMS WordMS ExcelPowerPointAdobe PhotoshopAdobe IllustratorDigital Communication

Experience

Marketing & Community Management Lead
ExpoStore | HAYA | LittleHAYA | TFW | EXST
May 2024 - Present
Assistant Customer Service/Community Manager
Asim Jofa
Feb 2023 - Oct 2023
Community & Operations Executive
Hashlob (Posch Care)
Sep 2022 - Jan 2023
Customer Service / Experience Specialist
Daraz.pk
Oct 2018 - Oct 2021
Web/Graphic Designer
Jang Group of Companies
Nov 2015 - Nov 2016
Sales Representative/Jr. Graphic Designer
Karachi Beach Huts
Feb 2015 - Feb 2016

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