Muhammad Umar

Technical Support Specialist

Available NowFull-timeRemote

About

Dynamic Sales and Support Executive with expertise in sales management, client handling, and team leadership. Nearly a year of experience as a Fraud Analyst, honing investigative and analytical skills. Currently serving as a Technical Support Specialist at Payactiv, providing email support and resolving technical issues.

Skills

Leadership AbilitiesCustomer Handling ExpertiseSalesforce Navigation and TicketingSales and Lead GenerationAccount ManagementFraud and Risk AnalysisTraining and DevelopmentEmail SupportTechnical TroubleshootingCold CallingCustomer ServiceSales PresentationsProcess Improvement

Experience

Technical Support Specialist
Payactiv (SDS_IT)
July 2024 - Present
Fraud Analyst
Ibex International
July 2023 - July 2024
Inside Sales Rep
Credit Glory
Oct 2022 - March 2023
Account Executive
Motive (Formerly Keep Truckin)
May 2022 - Oct 2022
Senior Sales Associate
Touchstone Communication
Oct 2019 - Feb 2022

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