Rukhsar Rehman
Customer Relations & Operations Manager
Available NowFull-timeRemote
About
Experienced Operations and Customer Relations Manager with 8+ years of professional experience across education, customer service, team management, and business operations. Currently working remotely for SIP Abacus ANZ, managing customer relations and day-to-day operations for an international education organization.
Skills
Operations managementCustomer relationship managementTeam leadershipRemote team coordinationWorkflow coordinationSchedulingQuery resolutionComplaint handlingStaff supervisionProcess improvementProblem solvingMicrosoft WordMicrosoft ExcelMicrosoft OfficeGoogle WorkspaceEmail managementCalendar managementLMSVirtual meetingsCross-time-zone communicationStudent/parent supportClass managementInstructor coordinationAttendance trackingPerformance monitoringTraining and onboardingShift managementConflict resolutionDocumentationReporting
Experience
Customer Relations & Operations Manager
SIP Abacus ANZ
October 2023 - Present
Shift Manager
YOUR CLOUD SOLUTIONS
2019 - 2023
Lecturer / Teacher
IMPCC COLLEGE
2018 - 2019
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