Mohammad Abdul Waheed

Customer Success Manager

Available NowFull-timeRemote

About

Highly skilled Customer Experience & Customer Success Professional with 7 years of experience in managing customer relationships, ensuring retention, and improving customer success strategies. Known for deep expertise in client onboarding, cross-functional collaboration, and data-driven decision-making that has contributed to improved churn rates, expansion revenue, and long-term customer value.

Skills

Client OnboardingCustomer Relationship ManagementCross-functional CollaborationCustomer Retention StrategiesCustomer Success PlanningData Analysis & ReportingProblem-SolvingCustomer AdvocacyProduct KnowledgeTeam LeadershipNegotiation SkillsEmployee TrainingOperations ManagementZOHO CRMZOHO DeskHubSpotJIRATrelloConfluenceZendeskAsanaOffice 365G-suiteWordPressElementor

Experience

Customer Success Manager
Data Truck (Phi consultant)
February 2026 - Present
Sr. Onboarding Specialist
AIO
September 2025 - January 2026
Project Coordinator
WellnessLiving
June 2023 - September 2025
Customer Success Manager
WellnessLiving
November 2022 - June 2023
Sr. Customer Solutions Specialist (Enterprise)
WellnessLiving
October 2021 - October 2022
Customer Solutions Specialist (SMB)
WellnessLiving
November 2020 - September 2021
Customer Sales Associate
Touchstone Communication
February 2019 - September 2020

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