Naiyer Shamoun

Chat Support Specialist

Available NowFull-timeRemote

About

Customer support professional with experience in live chat, email, and voice support, including progression from frontline chat support to a training role at Ibex Global. Also brings healthcare patient-support experience, strong written and verbal communication, accurate case documentation, and the ability to coach colleagues on service standards and workflows.

Skills

Live Chat & Email SupportCustomer Service & Issue ResolutionChat Handling & Written CommunicationCustomer Support Training & CoachingHigh-Volume Queue ManagementOrder, Delivery, Return & Refund SupportAccount Maintenance & Data AccuracyEscalation Handling & Follow-upCustomer Satisfaction & Quality StandardsCRM / Ticket DocumentationHealthcare Patient SupportHIPAA & PCI Awareness

Experience

Sales Agent
S. Z. Communications
April 2025 - Present
Patient Scheduler
VCPK
October 2025 - March 2026
Patient Support Specialist
Prima Systems
February 2024 - September 2025
Customer Support Specialist – Chat & Voice Support; Chat Support Trainer
Ibex Global
November 2021 - August 2023
Administration & Tender Executive
Libyan Scientific Company
April 2012 - June 2014
Diabetes Educator
Eli Lilly Pvt. Ltd.
November 2008 - February 2010

Find online

Subscribe to access direct links and contact information.

LinkedIn →

Want to hire Naiyer?

Subscribe to unlock CV download and direct contact.

See pricing →