Hassan Ijaz
Customer Support Specialist, Customer Service, Client Support
Lahore, Pakistan
About
• Delivered frontline customer support, resolving inquiries and issues promptly while maintaining high customer satisfaction and retention. • Awarded Customer Support Specialist recognition twice within a one-year period for consistently outstanding performance and service quality. • Handled a high volume of customer interactions daily, troubleshooting issues and escalating complex cases to the appropriate team when needed. • Documented customer interactions accurately and consistently, contributing feedback that helped improve internal support processes. • Built rapport with customers through clear, patient communication, contributing to a positive overall service experience.
Experience
Customer Support Specialist, Customer Service, Client Support
MindBridge
November 2020 – August 2026
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