Aleena Daniel

Customer Success Manager

Available NowFull-timeRemote

About

Customer Success professional with 3+ years of experience in customer success, account management, and client relationship management. Currently a Customer Success Manager at Acutis Diagnostics, managing 40+ accounts and collaborating with cross-functional teams in a remote U.S.-based healthcare diagnostics environment. Skilled in account health monitoring, customer retention, and EMR systems including athenahealth and eClinicalWorks.

Skills

Account ManagementTeam Leadership & SupervisionPerformance MonitoringClient CommunicationProblem Solving & Conflict ResolutionEscalation ManagementHubSpotClickUpJIRAAthena (athenahealth)eClinicalWorksZoomGoogle MeetWebexGoogle SheetsGoogle DocsMicrosoft ExcelCross-Functional CollaborationDocumentation & Record ManagementTime Management & MultitaskingCustomer RetentionAccount Health Monitoring

Experience

Customer Success Manager
Acutis Diagnostics
March 2025 - Present
Customer Support Specialist
Acutis Diagnostics
November 2024 - February 2025
Customer Support Specialist & Appointment Setter
United Smart Tech
April 2024 - August 2024
Customer Service Representative
Sizak Solution [BPO]
January 2023 - February 2024
Private Home Tutor
Self-employed
September 2021 - July 2022

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