Rida Sultan

Client Success Manager

Available NowFull-timeRemote

About

Results-driven Customer Success and Account Management professional with over 7 years of comprehensive B2B experience in technology, healthcare, and corporate services. Proven track record of optimizing client retention, maximizing revenue growth, and mitigating churn using data-driven insights and advanced CRM tracking systems. Adept at coordinating cross-functional teams and translating analytical metrics into streamlined project strategies to deliver high-value client satisfaction.

Skills

Client OperationsCustomer Success ManagementB2B Relationship ManagementStrategic Account GrowthOnboardingClient Retention StrategiesProcess OptimizationDynamics 365JiraHubSpotBitrix24BrevoQlikData AnalyticsLabdaqAdvanced MS ExcelTrelloERP FrameworksWordPressCross-Functional CollaborationStakeholder RelationsInterpersonal CommunicationProblem SolvingAnalytical ThinkingTime Management

Experience

Client Success Manager
DigiOptimizer
09/2025 - Present
Customer Success Manager
Acutis Diagnostics
09/2024 - 09/2025
Accounts Manager
Zones LLC
06/2024 - 08/2024
Client Manager
Juventud Learnings
09/2021 - 05/2024
Customer Sales Representative / Claims Specialist
Cyclone X Billing Solutions
03/2019 - 12/2020
Customer Representative
Grow Pure Communications
08/2017 - 12/2019

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