Sayed Kawnain Shah
Senior Customer Support Specialist
Available NowFull-timeRemote
About
Customer Support and Customer Success professional with 5+ years of experience supporting US-based customers in remote environments. Experienced in managing 60-80 customer interactions daily, scheduling appointments, and delivering exceptional customer experiences through phone, email, and CRM platforms.
Skills
Customer SupportCustomer SuccessClient RelationsAppointment SchedulingCustomer RetentionCRM ManagementLead GenerationComplaint ResolutionAccount ManagementTeam LeadershipCall Center OperationsProblem SolvingCustomer Experience (CX)CommunicationSales StrategyClient HandlingCRM ProficiencyTime ManagementRelationship ManagementMarket AnalysisProject ManagementZendeskHousecall ProCallRailVicidialPrime DialerMicrosoft Office SuiteGoogle WorkspaceEmail Support SystemsAppointment Scheduling Software
Experience
Senior Customer Support Specialist
Alley Cat Rodent Exclusion
2023 - Present
Senior Sales Executive
NCRI Solutions
2020 - 2023
Customer Sales Representative
KB Tech Solutions
2018 - 2020
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