Muhammad Mustafa Khateeb

Muhammad Mustafa Khateeb

Technical Business Analyst

Available NowFull-timeRemote

About

Technical Support and Business Systems professional with 5+ years of experience supporting enterprise applications, production environments, and business-critical systems. Experienced in troubleshooting application and infrastructure issues, monitoring production systems, incident management, and collaborating with development and operations teams to ensure system availability.

Skills

TroubleshootingCustomer ServiceApplication SupportRoot Cause AnalysisProblem SolvingJIRASQLIncident ManagementCloud ComputingMonitoring ToolsMicrosoft AzureAWSOffice 365TableauPower BIMS ExcelHTMLCSSOOPAPIsERPVisioLucidchartRequirement GatheringProcess MappingDocumentationGoogle Analytics

Experience

  • Technical Business Analyst

    Safe & Secure Systems

    Oct 2025 - Present

  • Technical Services Analyst

    Contour Software

    Apr 2025 - Sep 2025

  • Technical Support Analyst

    Contour Software

    Aug 2022 - Jul 2024

  • System Support Engineer

    World Tech Enterprises

    Jun 2017 - Jul 2022

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