Soha Phool

Assistant Manager – Client Onboarding

Available NowFull-timeRemote

About

Results-driven Client Onboarding and Customer Success professional with 5+ years of progressive experience in healthcare and customer service industries. Proven expertise in client onboarding, implementation, stakeholder management, team leadership, and CRM systems.

Skills

Client OnboardingCustomer SuccessClient ImplementationStakeholder ManagementTeam LeadershipCustomer Relationship ManagementProject CoordinationProcess ImprovementCross-functional CollaborationEscalation ManagementCRM AdministrationZoho CRMSalesforceECWOffice AllyTebraMaximusJiraAsanaMonday.comClickUpMicrosoft ExcelGoogle WorkspaceAgile Project Management

Experience

Assistant Manager – Client Onboarding
MedCare MSO
Jul 2026 - Present
Supervisor – Onboarding & Implementation
MedCare MSO
Sept 2024 - Jul 2026
Client Onboarding & Relations Lead
MedCare MSO
Sept 2023 - Sept 2024
Onboarding & Implementation Specialist
MedCare MSO
Oct 2022 - Sept 2023
Team Coordinator / Team Lead
MindBridge
2020 - 2022
Senior Customer Support Representative
Abacus Consulting
2019 - 2020

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