Maida Afzaal
Senior Customer Service Advisor
Available NowFull-timeRemote
About
Founder and CEO of a cross-border e-commerce business sourcing products from the UK and US, with experience scaling social commerce, managing a 100+ SKU portfolio, and leading customer success and digital marketing initiatives. Previously a Senior Customer Service Advisor handling content moderation and high-volume support for the Pakistan market.
Skills
E-commerce OperationsBusiness StrategySupply Chain & Inventory ManagementRevenue Growth & Financial ManagementTeam Leadership & MentoringDigital Marketing (SEO, Paid Ads, Influencer MarkeVendor & Influencer PartnershipsContent Moderation & Trust and SafetyCustomer ExperienceCustomer SuccessOnboarding & ImplementationCRM Reporting
Experience
Senior Customer Service Advisor
Concentrix Malaysia
Aug 2024 - Feb 2026
Founder & CEO
ShopCanus
Jan 2018 - Present
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