Gaity Khan

Customer Success Manager, Enterprise Accounts

Available NowFull-timeRemote

About

Commercially driven Customer Success and Account Management professional with 8 years spanning SaaS and MarTech, digital agencies and brand management. Owns a 16 account enterprise portfolio worth $45K MRR / $540K ARR and has closed $113.7K in expansion ARR through upsell, cross-sell and renewal, with a track record of rebuilding underperforming funnels into measurable revenue growth.

Skills

Customer SuccessAccount ManagementNet & Gross Revenue RetentionRenewalsExpansion (Upsell / Cross-sell)Churn MitigationCustomer Health ScoringQBRsOnboardingMRR & ARR ForecastingStakeholder ManagementDengageCDP ImplementationLifecycle ArchitectureBehavioural & Persona SegmentationZoho CRMZoho CliqGoogle WorkspaceSQLGoogle Analytics 4Advanced ExcelCohort AnalysisCampaign AttributionEmailWeb / App PushSMSWhatsAppMeta AdsGoogle Apps ScriptDigital Marketing

Experience

Customer Success Manager, Enterprise Accounts
Dengage Global Marketing Automation & CDP Platform
March 2024 - Present
Marketing & Admissions Lead (Concurrent Advisory)
HiAST Hyderabad Institute of Arts, Science & Technology
January 2020 - Present
Brand Manager
Mehran Bottlers (Pakola)
March 2023 - February 2024
Senior Account Manager
Convex Interactive Digital Marketing Agency
September 2021 - February 2023
Account Manager
East River Digital Agency
November 2018 - December 2019

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