Sohaib Khattak
Vice President – Client Care Services
About
Results-driven executive with over 12 years of progressive experience in client care leadership (overall industry experience of 25+ years), global operations, and team development. Proven track record in enhancing customer satisfaction by up to 70%, optimizing service delivery, and implementing AI-powered automation for improved operational efficiency. Skilled in managing client portfolios across 36+ business units while leading recruitment, training, and performance management initiatives for 200+ professionals.
Skills
Experience
Vice President – Client Care
Contour Software – Karachi (Subsidiary of Constellation Software Inc)
May 2023 - Present
Portfolio Manager – Client Care Services
Contour Software – Karachi (Subsidiary of Constellation Software Inc)
Feb 2020 - May 2023
Support Specialist/Consultant – L2/L3
CENTAMAN
Aug 2015 - Jan 2020
Project Manager / Manager – Implementations
SibiSoft Pvt Ltd (Subsidiary of NorthStar Technologies Inc)
Nov 2013 - Jul 2015
Assistant Manager – Customer Support
SibiSoft
Feb 2013 - Nov 2013
Senior Support Consultant / Shift Supervisor
Jan 2012 - Feb 2013
Support / Technical Consultant
Feb 2009 - Dec 2011
Virtual Assistant & SEO Technician
4W-Technologies
Dec 2008 - Feb 2009
Account Executive, International Sales
Axact Inc
Aug 2008 - Dec 2008
Lead Account Executive
Absolute Source Inc
June 2007 - Aug 2008
Team Leader, Customer Service
Alvi Call Centre
Oct 2004 - Mar 2005
Assistant Team Leader
X-Systems Solutions
Apr 2002 - June 2003
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