Syed Hamid Raza
Escalation Specialist
Available NowFull-timeRemote
About
Dedicated Escalation Specialist focused on resolving complex customer issues to enhance client satisfaction. Delivers effective solutions through research and analysis, ensuring a positive customer experience. Committed to fostering strong customer relationships and driving continuous improvement.
Skills
Customer relationship managementTechnical troubleshootingOrder fulfilmentSales supportCommunicationProblem solvingTeam playerTeam collaborationActive listeningTeam managementPressure handlingCRMSaaSSalesforce
Experience
Escalation Specialist
Ibex Global
September 2025 - Present
Customer Support Specialist
Ibex Global
October 2024 - August 2025
Sales Supervisor
Galaxy region Tech
April 2022 - August 2024
Teacher of Biology
Moon Higher Secondary School
March 2021 - February 2022
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