Malik Haris Ali

Customer Success Manager

Available NowFull-timeRemote

About

Customer Success and Account Management professional with 5+ years in SaaS and B2B, skilled in onboarding, relationship management, product adoption, and retention. Proficient in Salesforce, HubSpot, Gainsight, and Zendesk with a strong record of resolving escalations, driving engagement, and improving client satisfaction and renewals.

Skills

SalesforceHubSpotGainsightZendeskCustomer OnboardingRelationship ManagementProduct AdoptionRetention StrategyAccount ManagementEscalation ResolutionClient Health MonitoringQBR FacilitationNPS/CSAT AnalysisGoogle AnalyticsTableauPower BILookerExcelSQLNotionMiroAgile MethodologyConfluenceJiraSlackMicrosoft TeamsZoomGoogle WorkspaceOutlookTrello

Experience

Customer Success Manager
PayActiv
June 2024 - Present
Customer Success Specialist
Motive (Formerly KeepTruckin)
May 2022 - June 2024
Customer Support Specialist – Tier 1
PayActiv
April 2021 - May 2022
Customer Support Specialist – Tier 2
PayActiv
October 2019 - April 2021
Automotive Detailer
AutoExcel
September 2016 - September 2019

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