Zahida Ayaz

HR Manager

Available NowFull-timeRemote

About

Banking and customer experience professional with 16+ years at HBL across customer service, complaint resolution, service quality, HR, and branch operations. Experienced in supporting large regional networks, managing customer escalations, and working within audit, compliance, and risk requirements. Seeking remote roles in Customer Success, Customer Support, CRM, and Operations.

Skills

Customer SuccessCustomer SupportCRMComplaint ResolutionClient Relationship ManagementService QualityCustomer ExperienceHR OperationsEmployee SupportBranch OperationsRetail Banking OperationsKPI TrackingPerformance ReportingBusiness DevelopmentB2B CoordinationAuditComplianceRisk AwarenessKYCAMLProcess ImprovementQuality AssuranceUNISON Complaint ManagementStakeholder CommunicationTraining CoordinationAdministrative ManagementProblem SolvingEscalation Management

Experience

HR Manager
HBL
Jan 2008 - Oct 2023
Regional HR & Service Quality Leader
HBL
Jan 2008 - Oct 2023
Manager — General Administration & Development (GAD)
HBL
Jan 2008 - Oct 2023
Business Development Manager
HBL
Jan 2008 - Oct 2023
Complaint Resolution Manager
HBL
Jan 2008 - Oct 2023
Customer Service Officer
HBL
Jan 2008 - Oct 2023

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