Zaid Samad
Operation Analyst
Available NowFull-timeRemote
About
Resilient operations and customer success professional with 7 years of experience in sales, customer acquisition, and operational analysis. Proficient in Microsoft Dynamics 365 CRM and skilled at managing high-volume accounts while leading cross-functional teams to drive efficiency and revenue growth.
Skills
Microsoft Dynamics 365SalesforceJIRACustomer AcquisitionSalesCustomer Success ManagementProject ManagementProcess ImprovementWorkflow AutomationClaims ResolutionTeam LeadershipData AnalysisInventory Management
Experience
Operation Analyst
Bestway Consultancy
Apr 2024 - Dec 2024
Customer Success Manager
Zones LLC
Feb 2021 - Apr 2024
Claims Specialist
Ibex Global
June 2020 - November 2020
Dispatch Supervisor
Globo-soft Technologies
August 2017 - June 2019
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