Nauman Arshad

Manager of Customer Success

Available NowFull-timeRemote

About

Project Manager and Customer Success Manager with experience in healthcare, software, and client services. Skilled in leading cross-functional teams, managing project timelines and budgets, and building client relationships that support retention and account growth. Experienced in CRM management, workflow optimization, and stakeholder communication.

Skills

Client relationshipsRetentionAccount expansionStakeholder engagementProactive outreachIssue resolutionClinic economics and reimbursement communicationProject planning and executionBudget and resource managementCross-functional coordinationTeam leadershipWorkflow optimizationPerformance reportingRisk assessmentAsanaTrelloJiraZoho ProjectsAirtableNotionHubSpotSalesforceZohoZendeskKlaviyo

Experience

Manager of Customer Success
NXTSTIM
September 2026 - Present
Project Manager
BlueCascade
May 2024 - September 2026
Customer Success Manager
OpenSend
May 2024 - May 2025
Customer Success Manager
TCP Software
May 2023 - May 2024
Account Executive
Expansion Motive (formerly KeepTruckin)
November 2022 - May 2023
Retention Specialist / Success Manager
Prestige Offshore Staffing Solutions
February 2021 - November 2022
Customer Resolution Manager
Limelight Media
June 2022 - August 2022
Customer Sales Representative
TouchStone Communications
February 2019 - February 2021

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