Muhammad Zahid
Senior Customer Support Agent
Available NowFull-timeRemote
About
Senior Customer Support Agent at Ibex Pakistan supporting Walmart Canada customers over live chat, with a record of ranking #1 among agents on Walmart USA chats. Maintains 90%+ CSAT, meets SLA targets, and resolves complex order, account, and billing issues accurately while handling multiple chats at once.
Skills
Live Chat SupportLive Queue ManagementFirst-Contact ResolutionEscalation HandlingOrder ManagementBilling and Account SupportCSATSLA AdherencePerformance ReportingQuality AssuranceCRM PlatformsTicketing SystemsMS Office SuiteTyping 100+ WPMConflict ResolutionTime ManagementCritical ThinkingAccount ManagementInvoicingFinancial Record-KeepingBudget PlanningMonth-End ClosingEnglishUrdu
Experience
Senior Customer Support Agent – Walmart Canada Chat
Ibex Pakistan
Sep 2026 - Present
Walmart Chat Support Agent (USA) – Ranked #1 Agent
Ibex Pakistan
Jan 2025 - Sep 2026
Accounts Manager
SPL Systems & Support
Jun 2024 - Dec 2024
Junior Sales Associate
Apricot Pakistan
Jan 2024 - May 2024
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