Muhammad Owais Usmani
Technical Operations Lead (Tier 2 & Tier 3)
Available NowFull-timeRemote
About
Senior Product Support & Technical Operations Engineer with 8+ years of experience supporting enterprise SaaS applications, production environments, and mission-critical business platforms. Skilled in L2/L3 application support, incident management, production monitoring, and team leadership with expertise in SQL, Grafana, Kibana, and cloud platforms.
Skills
Product SupportTechnical OperationsSaaS SupportIncident ManagementApplication SupportProduction SupportRoot Cause AnalysisTeam LeadershipSQLPostgreSQLMicrosoft SQL ServerGrafanaKibanaJenkinsPythonPower BIWindows ServerActive DirectoryVMwareMicrosoft 365Exchange OnlineGoogle Cloud PlatformREST APIsJIRAConfluenceGitRemote DesktopBitLockerSlackMonday.com
Experience
Technical Operations Lead (Tier 2 & Tier 3)
Logiciel Services
07/2020 - 10/2025
IT & Web Administrator
FAKT Exhibition Pvt Ltd
06/2018 - 06/2020
Software Quality Engineer
Bykea Pvt Ltd
11/2016 - 05/2017
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