Zain Kamal

Manager Customer Success

Available NowFull-timeRemote

About

CAPM-certified Project Manager and Customer Success leader with expertise in Agile and Waterfall methodologies, team leadership, and process improvement. Currently managing a team of Customer Success Managers with a focus on implementation and customer retention in the SaaS Professional Services sector.

Skills

Customer Lifecycle ManagementHealth ScoringNPSRetention StrategyAccount ManagementCustomer OnboardingAgile Project ManagementWaterfall Project ManagementTeam LeadershipProcess ImprovementPeople ManagementCross-functional Team LeadershipChange ManagementCost ReductionZoho CRMSalesforceJiraConfluenceTrelloWrikeTime ManagementRelationship BuildingEmotional IntelligenceCommunication

Experience

Manager Customer Success
RepairDesk
08/2024 - 07/2025
Operations Manager
Payactiv
02/2023 - 07/2024
Team Lead - Professional Services PMO
Motive (Formerly KeepTruckin)
09/2019 - 12/2022
Team Lead - Onboarding Project Management
Motive (Formerly KeepTruckin)
09/2019 - 12/2022
Onboarding Project Manager - Mid Market
Motive (Formerly KeepTruckin)
09/2019 - 12/2022
Onboarding Project Manager - Commercial
Motive (Formerly KeepTruckin)
09/2019 - 12/2022

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