Muhammad Shayan Amir

Customer Success Manager

Available NowFull-timeRemote

About

Customer-focused SaaS and account management professional with experience in customer success, client retention, subscription revenue growth, account expansion, and issue resolution. Skilled in understanding customer needs, maintaining client relationships, supporting renewals, and identifying opportunities to improve customer outcomes and business growth.

Skills

Customer SuccessKey Account ManagementClient RetentionCustomer Onboarding SupportAccount Relationship ManagementCustomer Needs AnalysisSaaS and Subscription Revenue GrowthRenewals SupportUpselling and Cross-SellingIssue Resolution CoordinationCRM DocumentationClient CommunicationCross-Functional CollaborationBusiness DevelopmentSales Pipeline TrackingLead Research and QualificationDigital Marketing and Social Media Management

Experience

Customer Success Manager
AIO
December 2025 - October 2026
Customer Success Manager
Devyse Solutions
June 2025 - December 2025
Account Manager, SMB
Motive
July 2024 - June 2025
Social Media Manager
M.R. Consultants Pvt. Ltd.
November 2022 - June 2024
Sales Development Representative
M&M Solutions
September 2021 - September 2022
Key Account Manager
Fine Packages (Pvt.) Ltd.
May 2021 - September 2021

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