Bilal Raza

Middle Technical Support Engineer

Available NowFull-timeRemote

About

Detail-oriented and empathetic tech support professional with 6 years of experience troubleshooting software issues and delivering exceptional support in fintech and healthcare environments. Proven ability to communicate complex technical concepts to diverse audiences and serve as a bridge between technical teams and client-facing functions. Known for proactive problem-solving, achieving high customer satisfaction scores, and maintaining strong SLA adherence.

Skills

PostgreSQLSQL (Informix)Elastic SearchAPIsWeb ServicesGitHubSplunkLinuxJIRAOTRSMicrosoft ExcelEHR SystemsRoot Cause AnalysisTier 2 EscalationFront-End ConfigurationData ParsingHIPAAPCITechnical DocumentationCross-Functional CollaborationProblem-SolvingCustomer EmpathyHL7EHR DSLLibreOffice

Experience

Middle Technical Support Engineer
Unlimit
06/2024 - Present
Senior Technical Support Specialist
EonHealth
03/2022 - 05/2024
Senior Technical Support Engineer
12c Inc.
11/2018 - 02/2022

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