Shahrukh Khan

Project Manager / Floor Manager

Available NowFull-timeRemote

About

Sales, customer support, and operations leader with 10+ years of experience driving revenue growth, service excellence, and team performance across retail, e-commerce, BPO, and travel industries. Track record of growing repeat business up to 25%, lifting resolution speed by 20%, and cutting turnaround times by 15% through hands-on process improvement. Currently pursuing CIMA to sharpen financial and management decision-making.

Skills

Sales & Revenue GrowthCustomer Support OperationsTeam LeadershipEscalation ManagementProcess & Workflow ImprovementClient Relationship ManagementCall Center OperationsRetail & Inventory OperationsCross-Functional CollaborationGalileo GDSMS Office SuitePerformance Reporting & KPIsManual and Automated Testing

Experience

Project Manager / Floor Manager
Infinite Group
Mar 2022 - Apr 2025
Co-Owner / General Manager
WoodIn Furnishers
Jul 2021 - Feb 2022
Sales Manager
Babyplanet.pk
Jan 2020 - Jun 2021
Travel Consultant
Travel World International
Dec 2017 - Jan 2019
Software Testing & Operations
Ramsha Technologies
Aug 2016 - Nov 2017
Sales Executive / Shop Manager
Adam Leather & Co
Jun 2014 - May 2015
Computer Technician
DFX Computer House
Mar 2014 - Apr 2014

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