Syed Anas Ali

Syed Anas Ali

Associate Manager Customer Experience

Available NowFull-timeRemote

About

Customer-focused and results-driven Business Graduate with 18 years of cross-industry experience in Account Management, Customer Success, Client Relations, and Coaching. Known for delivering exceptional customer experiences and operational excellence across top-tier companies in Pakistan and the UAE.

Skills

NegotiationPeople managementClient RelationshipLeadership & interpersonal skillsProject managementStrategic PartnershipsCustomer ExperienceCustomer SuccessSLA managementVendor coordinationReporting & dashboardsMicrosoft Office SuiteGoogle WorkspaceSlackZoomMicrosoft TeamsExcelGoogle SheetsArabicEnglishUrdu

Experience

  • Associate Manager Customer Experience

    Dvago Pharmacy & Wellness

    Mar 2026 - Present

  • Manager Operations & Customer Experience

    Arpatech Pvt Limited

    Dec 2024 - Mar 2025

  • Senior Team Lead Customer Experience

    Arpatech Pvt Limited

    Mar 2022 - Nov 2024

  • Officer Service Delivery

    Averda Waste Management

    Jan 2021 - Dec 2021

  • Real Estate Consultant (Freelance)

    Square Yards Real Estate

    Jun 2020 - Dec 2020

  • Customer Service Executive

    Thrifty Rent A Car, Arenco Group

    Jun 2019 - Oct 2020

  • Client Coordinator

    Stallion Restaurant Management

    Feb 2017 - Feb 2019

  • Technical Officer

    Associated Insurance Consultants

    Sep 2016 - Dec 2016

  • Senior Customer Care Executive

    Multinet Pakistan

    Dec 2015 - Aug 2016

  • Officer Service Quality

    Sybrid Pvt Ltd - Venture of Lakson Group

    May 2010 - Nov 2015

  • Customer Care Representative / Tele Sales Representative

    Sybrid Pvt Ltd - Venture of Lakson Group

    May 2009 - Apr 2010

  • Customer Care Representative / Tele Sales Representative

    The Resource Group (TRG)

    Mar 2007 - Feb 2009

  • Test Centre Administrator (TCA)

    Thomson Prometric Testing Centre

    Jul 2006 - Jan 2007

  • Kiosk Manager

    Mac Donald's Pakistan

    Mar 2004 - Jul 2006

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