Sharjeel Shahid
Head of Customer Care & Success
About
Customer and business operations leader with 10+ years of experience across education, technology-enabled learning, sales, service delivery, and business operations. Currently leads Customer Care & Success at Nearpeer, covering multi-channel communication, support operations, technical escalations, workflow and reporting improvements, quality standards, and team onboarding.
Skills
Experience
Head of Customer Care & Success
Nearpeer.org
Aug 2026 - Present
Production Specialist
LUMSx
Aug 2023 - Jul 2026
Business Development Specialist
Bulwark – Emerging Growth Conferences
Apr 2023 - Aug 2023
General Manager
AAMZ Security Solutions
Jan 2023 - Mar 2023
Head of Operations
Tekton Engineering Pvt Ltd
Jun 2022 - Jan 2023
Head of Operations
SUFI Travels
Jan 2021 - Jun 2022
Assistant to the President
SOAR STEM Schools System
Aug 2020 - Dec 2020
Head of Digital Marketing
Vortex Solutions Inc
Mar 2019 - Jan 2020
Associate Producer
Health News
Nov 2019 - Jan 2020
Assistant Director
ISPR / HUM TV
Feb 2017 - Mar 2017
Project Manager
Cammatrix – Advertising & Media Solutions
Jul 2015 - Oct 2015
Assistant Director
Azadfilm Company
Jun 2014 - Jul 2014
Senior Executive
Axact
2013 - 2014
Event Manager – Development & Training
Aims High School
Nov 2012 - Feb 2013
Sales Executive
Ovex Technologies Pakistan (Pvt.) Ltd.
2012 - 2012
Sales Team Lead
ACS Solutions
2010 - 2010
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