Muhammad Abdullah Butt
Complaints Operations Lead
Islamabad, Pakistan
About
I’m an AI-native developer and operations lead with experience building business automations, connecting systems through APIs, and using AI coding tools to develop applications. At SadaPay, I maintain Jira–Intercom workflows handling around 180 dispute tickets per workday, with improvements saving an estimated 12+ staff hours daily. I’ve also automated the closure of 49,000+ compliance cases, built Jira-to-Google Sheets reporting, and taken ownership of Intercom workflows, integrations, and troubleshooting. My personal projects include Stoke, a voice-first nutrition app built with React Native and Supabase, and MeowPay, an AI-assisted FastAPI fintech prototype with 25 passing automated tests. I use Claude Code to support development, investigate defects, and test changes. I’m looking for a role building useful AI applications, integrations, and automation systems.
Experience
Complaints Operations Lead
SadaPay
2025 – Present
Complaints Operations Specialist
SadaPay
2025 – 2025
Complaints Operations Associate
SadaPay
2024 – 2025
Experience Associate
SadaPay
2023 – 2024
Team Lead - CX Operations
Ibex
2021 – 2022
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