Muhammad Ahmad

Customer Success Manager

Available NowFull-timeRemote

About

Customer Success Manager with 3 years of experience in account management, customer retention, and upsell/cross-sell strategy. Proven track record of increasing trial-to-paid conversion rates, enhancing retention, and driving customer satisfaction across multiple SaaS platforms.

Skills

Account ManagementCustomer SuccessOnboardingPipeline ManagementUpsell/Cross-sell StrategyChurn Prediction & AnalysisCustomer Journey MappingEmail MarketingLinkedIn SalesCross-Functional CollaborationNegotiationProcess OptimizationTime ManagementAdaptabilityOutcome-Oriented PlanningProbing

Experience

Customer Success Manager
Opensend
02/2025 - 09/2025
Customer Success Manager
Repairdesk
03/2024 - 02/2025
Customer Success Specialist
SocialBu
03/2023 - 02/2024
Sales & Client Servicing Manager
Onyx Studio
11/2022 - 06/2023

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