Nageen Kamran
Team Lead, Business Operations & Customer Support
Available NowFull-timeRemote
About
Operations team lead with 7+ years in business operations, quality assurance and SLA management for US-based SaaS clients. Leads 20+ operations specialists, maintaining 97% daily SLA attainment and QA scores above 95%, and has reduced escalation rates and onboarding time through process and AI-driven improvements.
Skills
SLA managementQA frameworksKPI managementcase managementworkforce planningprocess improvementchange managementteam leadershipperformance coachingtraining program designonboardingstakeholder managementSalesforceJiraConfluenceMicrosoft ExcelGoogle WorkspaceAI productivity tools
Experience
Team Lead, Business Operations & Customer Support
CitrusBits Pvt. Ltd.
Mar 2025 - Present
Business Operations Specialist, promoted to Senior
CitrusBits Pvt. Ltd.
Jan 2023 - Mar 2025
Associate Marketing Specialist
Maanz AI Pvt. Ltd.
Feb 2021 - Jan 2023
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