Jennifer Shahid

Customer Support Specialist

Available NowFull-timeRemote

About

Customer Support Specialist with 5+ years of experience in SaaS, FinTech, and healthcare insurance. Proven ability to handle high-volume email, chat, and voice support while maintaining 90%+ CSAT and strict SLA compliance. Skilled in Zendesk, Salesforce, and Jira for ticket management, escalation handling, and technical troubleshooting.

Skills

Customer Support (Email, Chat, Voice)Ticket Management & EscalationSLA & CSAT ManagementCustomer Retention & ResolutionTechnical TroubleshootingCRM ManagementCommunication & Interpersonal SkillsProblem Solving & Time ManagementAttention to DetailZendeskSalesforce CRMJiraFlowEQBasic HTMLCanvaAdobe Photoshop (Basic)UrduEnglish

Experience

Customer Support Specialist
Tapcheck Inc.
Not specified - Present
Customer Support Specialist
SDS-IT PayActiv
Not specified - Not specified
Customer Support / Translator
Century Steel Factory
Not specified - Not specified
Front Desk Officer & Coordinator
AWJ Marketing
Not specified - Not specified
Project Assistant (Polio Vaccination Campaign)
Oxford Research Center
Not specified - Not specified
Medical Insurance & Billing Specialist
Protégé Global
Not specified - Not specified
Childcare & Language Assistant
Embassy of Azerbaijan
Not specified - Not specified

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