Malaika Rizwan
Senior Customer Success Manager & Account Operations Specialist
Available NowFull-timeRemote
About
Results-driven Customer Success & Account Management Specialist with over 4 years of experience managing US-based client accounts, structured onboarding, and full customer lifecycles in high-velocity environments. Proven track record of collaborating directly with executive US leadership to monitor account health, proactively mitigate retention risks, and maintain operational compliance.
Skills
Account Portfolio ManagementOnboardingRetention StrategyProduct AdoptionRenewal SupportBusiness ReviewsAccount Health MonitoringSLA AdherenceUS Business NormsExecutive Stakeholder ManagementRisk MitigationEnterprise CRMsProprietary PortalsMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Experience
Compliance & Account Operations Coordinator
Sicotel Pvt. Ltd
Sep 2024 - Present
Back Office Executive
K4 Global
Mar 2023 - Aug 2024
Customer Service Representative
Call Cafe
Jun 2022 - Feb 2023
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