Aiza Ghazanfar

Communications and Outreach Executive

Available NowFull-timeRemote

About

Social media and customer support professional with 5+ years in customer-facing roles, including managing brand communities on Facebook, responding to comments and messages, and growing engaged groups. Ran social media and customer support for two retail brands, maintaining sub-2-hour response times and resolving order inquiries end to end.

Skills

Community ManagementFacebook Comments and MessagesGroup ManagementEngagement and ModerationCustomer SupportOrder InquiriesComplaint HandlingFollow-upsSocial Media ContentCampaign CoordinationEngagement Data AnalysisRemote WorkEST Hours AvailabilityTicketing and Case ManagementSLA AdherenceEmail SupportWhatsApp SupportStakeholder CommunicationDocumentation and Audit-Ready Record Keeping

Experience

Communications and Outreach Executive
Taskroid
Sep 2025 - Mar 2026
Social Media Manager & Customer Support
Kiyowo Retail
Jan 2024 - Sep 2024
Content Creator & Customer Support
Slvr.pk
Jan 2024 - Sep 2024
Academic Tutor
Private Tutoring
Jan 2019 - Sep 2024
Social Media & Campaign Coordinator
Project Bir
Aug 2025 - Apr 2026

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