Shayan Khan

Product Experience Analyst

Available NowFull-timeRemote

About

Customer-focused professional with 6+ years of experience in client relationship management, account management, and B2B sales across North American and international markets. Proven track record as primary point of contact for enterprise clients, resolving escalations, driving retention and upsell, and coordinating with internal teams to deliver an excellent customer experience.

Skills

Client Relationship ManagementAccount ManagementCustomer SuccessOnboarding & Adoption SupportRetentionUpselling & Cross-sellingEscalation HandlingCSAT OptimizationExecutive PresentationsCross-functional CoordinationB2B SalesB2B MarketingLinkedIn Sales NavigatorLead GenerationMarket IntelligenceCampaign ManagementMarketing AnalyticsHubSpot CRMPipedriveZendeskDialpadCRM AdministrationPipeline ReportingMicrosoft Office SuiteVerbal & Written CommunicationProblem Solving

Experience

Product Experience Analyst
US Mobile
Jun 2026 - Present
Business Development Executive
Crystal Facilities Management
Oct 2025 - Mar 2026
Senior Account Executive — North America, Capital Markets
Marcus Evans Group (GFMI)
Aug 2024 - Aug 2025
Customer Support Specialist / Returns Specialist
IBEX Global (SquareTrade)
Oct 2020 - May 2024
Customer Service Executive
Tribe Consulting (Papa John's Pizza)
Nov 2019 - Oct 2020

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