Shehryar Bhatti

Sr. Quality Assurance Analyst

Available NowFull-timeRemote

About

Customer Success, Quality Assurance, Operations, and Sales professional with 10+ years of experience across SaaS, fintech, technology, customer support, account management, and B2B sales environments. Experienced in end-to-end QA audits, call quality verification, calibration, SLA/KPI governance, escalations, process improvement, client onboarding, and sales execution.

Skills

Customer Success & Account ManagementQuality Assurance & Call AuditingSaaS OperationsKPI / SLA ManagementCall Quality Score (CQS) VerificationCalibration & Quality GovernanceEscalation ManagementRoot Cause Analysis (RCA)Process Improvement & SOPsClient Onboarding & RetentionB2B Sales & Lead GenerationTeam Leadership & CoachingCRM & ReportingCross-functional CollaborationPerformance & Operations AnalyticsSalesforceZendeskAtlassian Suite / JiraMetabaseGoogle WorkspaceMicrosoft OfficeSlackCorelDraw

Experience

Sr. Quality Assurance Analyst
Software Finder
Jan 2026 - Present
Account Executive
Nerds Company LLC
May 2024 - Nov 2025
Sales & Customer Support Specialist
Party Monsters
Jan 2024 - Apr 2024
Team Lead – Customer Support
Mindbridge Pvt Ltd
Apr 2021 - Nov 2023
Sales Manager
Urgent Packagings
Dec 2017 - Feb 2021
Sales Team Lead / Sales Representative
The Custom Boxes
Nov 2015 - Nov 2017
Project Lead Qualifier
IBEX Global
Apr 2015 - Sep 2015
Telesales Executive
Mascot Global
Mar 2012 - Feb 2015

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