Rizwan Ilyas

Project Manager / Onboarding Manager

Available NowFull-timeRemote

About

Project Manager and Client Onboarding Specialist with over 11 years of experience in technical support, SaaS onboarding, and back-office operations within logistics and insurance/warranty sectors. Proven ability to lead end-to-end onboarding for diverse clients, resolve complex software issues, and streamline internal workflows with expertise in customer success, SLA management, and process optimization.

Skills

Project ManagementClient OnboardingSaaS ImplementationTechnical SupportSalesforceZendeskFreshdeskJIRATrelloAsanaAWSAzureGoogle WorkspaceSlackProcess ImprovementDocumentationEscalation HandlingClient RetentionTeam MentorshipKPI ReportingWorkflow OptimizationCRM ToolsCloud PlatformsTraining

Experience

Project Manager / Onboarding Manager
LoadStop
Feb 2025 - Present
Technical Support Engineer
LoadStop
Feb 2024 - Feb 2025
BackOffice Specialist
IBEX|GLOBAL A TRG Company
March 2015 - Jan 2024
Communications Manager Inbound / Outbound & Live Chat Support Sales
H & R Tech
June 2012 - Feb 2015

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