Hussaan Haroon
Customer Support Specialist
Available NowFull-timeRemote
About
Customer Support and Success Specialist with 3+ years of experience managing the full customer lifecycle for SaaS clients. Skilled at resolving complex technical issues, maintaining 95%+ customer satisfaction, and partnering cross-functionally with product and engineering teams. Proven track record of improving response times and delivering measurable revenue impact through retention initiatives.
Skills
Technical TroubleshootingTicket Triaging & EscalationOnboardingAccount ManagementRetention & RenewalsHelp Center & DocumentationProduct DemosCross-Functional CollaborationZendeskIntercomJiraClickUpExcelPower BISQLPythonRMetabase
Experience
Customer Support Specialist
Arthur
December 2023 - March 2026
Customer Success Specialist
Mailmunch
May 2022 - September 2023
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