Romesa Anum

Customer Support Representative

Islamabad, Pakistan

Full-timeRemote

About

Customer Success and Customer Experience professional with 5+ years across support, account management, onboarding, retention, and growth. Proven at turning at-risk accounts into long-term relationships, handling escalations calmly, and partnering with internal teams to fix root causes. Thrives with international customers in fast-paced, remote environments.

Skills

Customer SuccessAccount ManagementCustomer Retention & RenewalsOnboarding & AdoptionChurn MitigationUpselling & Cross-sellingEscalation ManagementCustomer Support & Live ChatCRMCustomer EngagementCross-functional CollaborationKeyword ResearchTechnical SEO AuditsGoogle AnalyticsBacklink OptimizationContent OptimizationSalesforce

Experience

Customer Support Representative
Gifto Graphics
Oct 2026 — Present
Customer Experience Manager
NAXXA Consulting
Apr 2022 — Jan 2026
SEO Executive
Pearl Lemon Group
Feb 2021 — Apr 2022
Customer Support Executive
Millenaire Tech
Feb 2020 — Jan 2021

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