Bilal Khan

Customer Success & Account Management Professional | Driving Retention

Islamabad · Pakistan · Asia/Karachi

Available NowOpen to contract-to-hire$15/hr

About

Customer Success & Strategic Accounts leader with 10+ years of experience managing $15M+ enterprise portfolios across SaaS, Cloud, and Cisco ecosystems. Proven track record of owning multi-million-dollar revenue streams, driving renewals, reducing churn, and expanding key accounts through strategic engagement and data-led decision-making. Trusted adviser to senior stakeholders, consistently delivering high retention, revenue growth, and long-term customer value by aligning technology investments with business outcomes.

Skills

Revenue Ownership & RetentionAccount Expansion (Upsell/Cross-sell)Renewals & Contract StrategyStrategic Account LeadershipCisco SMARTnet & Managed Services

Experience

Cisco Services Specialist
Zones IT Solutions
Nov-2023 — Present
Investment Portfolio Manager
Earthlink Developments LLC
Jan-2022 — Aug-2023
Manager, Corporate Sales
Sultan Group
May-2021 — Jan-2022
General Manager, North Region
World Group PakistanMay
May-2018 — Aug-2020
Team Lead – Cisco Services
Ovex Technologies Ltd.
Sept-2014 — Spet-2017

Education

MBA — Institute of Management Sciences | IMSciences

Languages

EnglishUrduPashtoPunjabi

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