Fatima Rasheed

Fatima Rasheed

Virtual Assistant | Property Management

Available NowFull-timeRemote

About

Customer Service & Retention Specialist with expertise in handling high-volume inbound/outbound calls, customer retention, and quality assurance for international campaigns. Proficient in CRM systems, objection handling, and delivering customized solutions to improve customer satisfaction and loyalty. Background includes training, team management, and resolving complex customer issues.

Skills

Customer SupportTraining and DevelopmentQuality AssuranceCRM SystemsCall MonitoringObjection HandlingCustomer RetentionEmailChatPhoneTeam ManagementShift ManagementSocial MediaData EntryRecord ManagementTicketing SystemsCompliance MonitoringBehavior Analysis

Experience

  • Virtual Assistant | Property Management

    CS Outsource (Inteiqo)

    2026-05 - Present

  • Sales Representative

    Top Solution Taibah Travels

    2026-02 - 2026-04

  • Content Moderator – Urdu & English

    Accenture

    2025-04 - 2025-11

  • Training & Retention Specialist

    Selecta Sol

    2025-02 - 2025-04

  • Sr. Quality Assurance Executive

    Selecta Sol

    2024-11 - 2025-02

  • Trainer - International Campaign

    Abacus Consulting

    2023-11 - 2024-11

  • Customer Service Specialist

    Abacus Consulting

    2022-02 - 2023-11

  • Customer Service Specialist

    Mindbridge Private Limited

    2021-09 - 2022-02

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