Precious Eyione

Technical Support Engineer

Available NowFull-timeRemote

About

Technical Support Engineer with 3+ years of experience providing Level 1 and 2 support. Skilled in Microsoft technologies, networking, and troubleshooting hardware/software issues. Strong in resolving escalations, meeting SLAs, and improving knowledge base processes while ensuring excellent customer experience.

Skills

Microsoft OutlookWindows OSOffice 365Support DocumentationKnowledge Base MaintenanceNetworkingHardware SupportIT TroubleshootingSystem DiagnosticsCustomer ServiceTechnical AssistanceCommunicationOffice for Mac TroubleshootingLevel 1 SupportLevel 2 SupportEscalation Management

Experience

Technical Support Engineer
Teknowledge
September 2024 - Present
Customer Service Representative
Ayaara Ibile/Property MetroFinders
March 2024 - August 2024
IT Support Intern
National Business and Technical Examination Board
April 2020 - January 2021

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