Syed Muhammad Qamar Abbas

Digital Systems Administrator

Available NowFull-timeRemote

About

Client-focused professional with 5+ years of experience managing enterprise customer relationships for US and global clients at S&P Global Market Intelligence, from onboarding and technical implementation through ongoing account support and escalation resolution. Skilled in building structured success workflows, monitoring account health, and coordinating cross-functionally with Product, Engineering, and DevOps to resolve risks before they escalate.

Skills

Enterprise Account ManagementClient Onboarding & ImplementationEscalation Management & Risk MitigationCRM Account Records (Salesforce)Cross-functional Stakeholder CoordinationClient Retention & Relationship BuildingReporting to LeadershipSLA Governance & Service DeliveryUS Client Communication StandardsProduct Adoption & Training SupportAccount Health MonitoringProcess & Documentation ManagementSalesforceS&P Capital IQ ProUAT TestingWindows & Linux System Administration

Experience

Digital Systems Administrator
Contour Software (Constellation Software)
Jan 2025 - Present
Sr. Associate, Technical Application Support
S&P Global Market Intelligence
Aug 2021 - Jan 2025
Windows & Linux System Administrator
Comsats Internet Services
Nov 2020 - Aug 2021
System Engineer L1
Hostbreak Web Technologies
Jun 2020 - Sep 2020

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