Ibrahim Butt

Customer Success Manager

Available NowFull-timeRemote

About

Customer Success Manager and Technical Account Specialist with 5+ years of experience supporting high-revenue SaaS accounts and complex business operations. Proven track record of retaining high-value customers, reducing churn risk, driving product adoption, and maintaining a 99% customer satisfaction rate.

Skills

Customer RetentionRenewal StrategyCustomer Lifecycle ManagementNPS EngagementChurn MitigationAccount ManagementProduct TrainingCustomer OnboardingTechnical TrainingProduct WalkthroughsScreen-Share SessionsSaaS AdoptionSaaS TroubleshootingAPI IntegrationsWorkflow OptimizationRoot Cause AnalysisAccount ConfigurationTechnical EscalationsPricing AlignmentExpansion InitiativesAccount Growth PlanningUpsellingSubscription OptimizationCross-Functional CollaborationEngineering CoordinationFinance AlignmentMerchant ServicesAmazon Seller CentralHelium 10Jungle Scout

Experience

Customer Success Manager
WellnessLiving
October 2025 - Present
Dedicated Technical Solutions Specialist – Mid Market
WellnessLiving
June 2025 - October 2025
Sr. Technical Solutions Specialist – Mid Market
WellnessLiving
October 2023 - June 2025
Technical Solutions Specialist – SMB to Sr. Technical Solutions Specialist – SMB
WellnessLiving
January 2023 - October 2023
E-commerce Account Manager
Amazon Marketplace (Remote)
August 2019 - December 2025

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