Muhammad Usama
Project Manager
Available NowFull-timeRemote
About
Experienced and results-driven Project Manager with a demonstrated history of leading cross-functional teams and managing end-to-end IT projects. Skilled in CRM training, workforce management, and client coordination, with a strong focus on delivering technical solutions and driving business growth.
Skills
Project ManagementCustomer SupportTechnical SupportCustomer SuccessTeam LeadershipOperations ManagementClient ManagementQuality AssuranceStrategic PlanningNegotiationKey Account ManagementStaff Training & DevelopmentPerformance ReportingIT HelpdeskEnd-user SupportCRMZohoSalesforceIntercomZendeskNetworkingHTMLC#Web & Mobile ApplicationsWebsite DevelopmentTrelloJIRAMicrosoft ExcelMicrosoft PowerPointCisco Unified Intelligence Center
Experience
Project Manager
Imperative Solutions LLC
January 2022 - Present
Assistant Manager Operations
Digitonics Lab
January 2021 - December 2021
Senior Executive Operations
SysCrowd Pvt Ltd
February 2018 - December 2020
Executive
AXACT Pvt Ltd
March 2017 - February 2018
Executive
IBEX GLOBAL
March 2014 - November 2016
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