Hamna Abbasi
Retention Email & Customer Service Representative
Available NowFull-timeRemote
About
Customer service and retention professional with experience in retention email support, customer communication, complaint handling, and service quality. Skilled in responding to customer queries, maintaining accurate records, following up on customer concerns, and building positive client relationships.
Skills
Customer Retention & SupportEmail Customer ServiceCustomer Query ResolutionComplaint HandlingCustomer Follow-upCustomer Relationship ManagementQuality ControlTelecommunications SupportCommunicationDigital MarketingGraphic DesigningLeadership & TeamworkEnglishUrdu
Experience
Retention Email & Customer Service Representative
Dermadream
Present
Customer Service Representative (CSR)
PTCL
2021 - 2022
QC Manager & CSR
Global Telecommunications
2022 - 2023
Customer Service Representative
Alpha 360
2024 - 2025
Customer Service Representative
The Voice Studio, Islamabad
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